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A Quarter Century of Globally Influenced Progressive Management


The Month of August is important to me because it marks my anniversary date of becoming a member of Cisco. And this 12 months, I crossed the edge of 25 years of employment with Cisco.

Some could marvel why I might keep on the similar firm for a few years. It’s easy, and Cisco is an organization that strives to be the most effective setting for its staff. For a few years, Cisco has been rated as the most effective place to work and, the previous few years, the #1 finest place to work.

Yearly I’ve challenged myself, taken dangers, and enabled optimistic change and influence. Early on, I had already considered the place I will probably be making profession investments and was decided to tackle all alternatives regardless of the place that profession path led me across the globe.

I’ve all the time been assured and true to who I’m, and I wanted to be as a result of we have been the trailblazers creating and innovating the plan as we went. Here’s a glimpse into this journey.

My skilled profession didn’t begin with Cisco. Earlier than Cisco, I spent ten years coordinating and managing provide chains and customer support groups at Texas Devices and Apple Laptop. I used this early expertise to maneuver to Cisco in an enormous step towards scaling my expertise to turn out to be the Managing Director of Buyer Service and Operations for Cisco’s EMEA group working from my house nation within the Netherlands.

I led a world-class buyer expertise group, applied enterprise processes that drove productiveness for channel account managers, and raised gross sales satisfaction scores by 50%.

Subsequent was to copy the success in EMEA and construct out customer support and operations for the Asian area. There wanted to be a change to run the enterprise from the primary regional enterprise middle in China, Korea, Japan, Singapore, and Australia versus a single central location. We grew a lot quicker by decentralizing and localizing enterprise operations.

Then I moved again to the Netherlands and took the position of rising focused rising markets in Brazil, Russia, India, China, and Mexico. I used to be a part of the Nation Boards, main the operations and enterprise growth efforts and efficiently achieved $1 billion in revenues per nation.

Alongside the best way, I noticed {that a} international strategy to the enterprise mannequin would considerably enhance operations. This initiative shortly encompassed 25 nations and required cross-discipline leaders from many organizations. The trail to this success created a transfer to Cisco Headquarters in California within the USA. The country-entity construction was large and was delivered in 9 quick months.

Whereas within the USA, I considerably broadened my buyer satisfaction and operation experience to different purposeful areas in International Advertising Operations, Service Supplier Operations and Planning, CTO’s workplace of Cloud Operations and Planning, and Strategic Initiatives for the Transformation Workplace.

In 2019, I used to be invited to tackle a job in what’s now often called the International Accomplice Routes to Market Gross sales (GPRS) group. I’m liable for simplifying, digitizing, and personalizing a world-class expertise and maximizing associate efficiency. I’ve up to date my group’s identify to mirror this significance to Accomplice Efficiency and Expertise. In 2021, my path took me again to the Netherlands, the place every thing began.

Working with exceptionally proficient people in each side of my profession has been tremendous thrilling. I consider Cisco’s work to assist range, inclusion, and equality as the corporate tradition attracts the most effective individuals globally. It’s also nice to see Cisco give again to the communities we dwell in, and this extends to how we’re critical about sustainability, proper all the way down to the chips and paint we use with our merchandise.

I hope that each one of you who learn this see your self on the same journey or, in case you are early in your profession, make your investments to create this actuality.

I want you all the most effective in your future endeavors.

Jose van Dijk

 


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