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Why ThousandEyes Issues for MSPs

Image this: An MSP receives an pressing name about degraded person experiences for a SaaS software that comes with efficiency ensures. Maybe solely a sub-set of customers are being impacted intermittently, reminiscent of these within the Nordic area. How does the MSP determine the basis trigger if they’re blind to the underlying Web connecting the SaaS software to its customers? They will’t, no less than not with out deploying ThousandEyes.

Delivering distinctive digital expertise requires visibility into the community

It’s no secret that to fulfill enterprise targets, right this moment’s profitable organizations are laser centered on delivering distinctive digital experiences, whether or not by deployed purposes or third-party SaaS.  And as degraded community latency can negatively impression person experiences,corporations want visibility into the end-to-end community connectivity supporting their software landscapes.

More and more, profitable organizations are focusing their restricted assets on strategically differentiating their core competencies. This leaves the tactical administration of the underlying IT infrastructure — wanted to help their purposes and distant employees — to managed service suppliers: the specialists in delivering IT companies round community, purposes, infrastructure, and safety, sometimes with dedicated SLAs.

Sadly, right this moment’s MSPs are challenged to confidently assure these SLAs, as an increasing number of of the purposes their clients depend on are run over a community they don’t management: the Web. This leaves an enormous visibility hole in guaranteeing the digital experiences for purchasers and workers.

That is the place Cisco ThousandEyes has change into a crucial answer for MSPs to shut this visibility hole, serving to them to additional speed up their clients’ digital transformation irrespective of the place they’re of their journeys. MSPs can lengthen their present companies with ThousandEyes, serving to guarantee buyer purposes are working easily.

“Cloud suppliers and the general public Web at the moment are so central to person expertise {that a} Managed Service Supplier (MSP)

can’t ship a world class managed service with service assurance with out integrating ThousandEyes.”

– Joe Vaccaro, Head of Product, ThousandEyes

SLA ensures for SaaS purposes

For example, many MSPs have practices guaranteeing their clients obtain optimum person experiences when working SaaS purposes reminiscent of Webex® by Cisco, Microsoft 365, and Salesforce. What these three purposes have in widespread is a heavy reliance on the Web to not solely join with finish customers, but in addition with further internet companies.

For instance, if an MSP receives a help name concerning points with a Microsoft 365 software reminiscent of Outlook, how can the MSP reply given an entire lack of visibility into the Web? Do they assemble a conflict room, attempting to run a digital name with a bunch of stakeholders from NetOps to Microsoft help in a painfully sluggish try and determine the place the difficulty is? Do they only blame “the community” and hope the issue goes away? That is sadly what number of MSPs are at the moment pressured to strategy any such help name.

With ThousandEyes, the MSP can shortly remediate issues by figuring out if the difficulty is certainly the community, and extra importantly whose community, after which level technical help to the place the difficulty is, all with just some mouse clicks. This enormously reduces the “meantime to innocence” for stakeholders, whose a part of the underlying stack is working superb.

Higher but, notifications might be set so the MSP is notified if an issue is doubtlessly on the horizon. This will increase the possibility of avoiding points altogether earlier than they impression person experiences.

Out of the field integrations

As well as, Cisco supplies out-of-the-box integrations between ThousandEyes and plenty of core Cisco applied sciences, reminiscent of Meraki, Webex, Viptela, Cisco SASE stack, DNA Heart and AppDynamics. These integrations simplify deployment and assist help groups correlate information from completely different sources, enormously accelerating remediation efforts.

Additional differentiated providing

When an MSP gives ThousandEyes both as a standalone follow or supplied as a part of an present follow — reminiscent of cloud migration, cloud networking, hybrid work, managed safety service or software monitoring — this visibility into the Web and cloud supplier networks turns into an extra differentiator for the MSP. This will utterly remodel the enterprise, making it simpler to win RFPs competing towards different MSPs that may’t declare their dedicated SLAs are supported by the identical stage of community visibility.

Enhance person experiences by lowering the Web visibility hole

In right this moment’s world of distant workforces and purposes constructed on internet companies working in hybrid cloud environments, the Web has change into the brand new community that companies depend on to ship optimum buyer and worker experiences. With out real-time visibility into the Web, MSPs are working partially blind whereas holding SLA commitments to their clients.

How do you get this visibility? Add a ThousandEyes follow to your online business or ThousandEyes capabilities to your present practices.

Excited about studying extra? Attain out to your ThousandEyes or Cisco Companion Account Supervisor to see a demo. Additionally take into account:

Study extra by accessing the


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